Avatar International, an industry leader in healthcare quality improvement services, recently announced its annual award winning hospitals for performance for 2008. Holy Rosary Healthcare has been awarded Avatar International’s Most Improved Outpatient Surgery Overall and Most Improved Outpatient Surgery Loyalty and Endorsement awards.
These two national awards are based on actual patient feedback and evaluations received from patients who had an outpatient surgery procedure at Holy Rosary. Holy Rosary’s Outpatient Surgery overall scores improved from 90.88 in 2007 to 94.63 in 2008. Their Outpatient Surgery Loyalty and Endorsement scores went from 87.77 in 2007 to 93.47 in 2008.
“Holy Rosary has welcomed patient feedback for many years as an important tool to help us constantly improve various aspects of the total patient experience,” Sara Beard, RN, Director of Quality at Holy Rosary Healthcare, said. “We’re pleased with the good work of our physicians, nurses and staff who are committed to quality patient care, and we look forward to continuing our focus in other areas of the facility on our constant journey to deliver the best care.”
In making the announcement, David Medvedeff, PharmD, MBA, CEO of Avatar said, “Staying true to their mission and keeping patient care at the center of everything they do, Holy Rosary Healthcare listened to their patients and consistently delivered a high quality patient experience. Their efforts have certainly been acknowledged by their patients and we at Avatar applaud their accomplishment.”
Avatar (www.avatar-intl.com), a research and consulting company based in Orlando, FL, specializes in Evidence Based Intelligent Surveys™ and Innovative Strategies™ to transform information into significant quality and efficiency of care improvement for the healthcare industry. In addition to conducting surveys, Avatar also actively engages healthcare providers in process improvement, including training in service quality. Avatar serves healthcare organizations nationally, including small community hospitals, academic medical centers, large regional medical centers, integrated healthcare systems, long-term care and behavioral health organizations.